FItbit app not logging food

[JennW35]

I am not able to search new food or enter a food manually into the app. it just crashes each time i try. I can add foods i have already added before but nothing new. Any ideas on how to fix this?

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @JennW35 

I understand your Fitbit App “crashes” each time you try to add food. Let’s try this and hopefully it will resolve the issue:

log out of your Fitbit App

force shut the app by swiping the app upward

turn off your iOS device completely, wait 1-2 mins then turn your iOS device back on 

log back into your Fitbit App as you normally would with your email address and password 

now sync your Fitbit Tracker

try to add food now

😃 Please let me know if this resolves your issue. If it does resolve your issue could you please tap the “choose as best answer” box just under my post? It helps others who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[SunsetRunner]

Hello again @JennW35 

Just checking in with you to see if your still experiencing issues or has my suggestions helped in any way. Please keep me posted 😃

[JennW35]

yep it seems to be working now. thank you.

[SunsetRunner]

That’s fantastic news @JennW35 ! I’m happy things are working again. Happy Stepping! 😃

[Martínez]

Still not able to log food or water, please help, I got a Fitbit in order to log Food!!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Martínez.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. If the issue persists, uninstall and reinstall the Fitbit app. 

You can confirm the steps to log food or water at How do I add, edit, or delete Fitbit data and activities?

Hope this helps!

[Martínez]

👍

Sent from my iPhone