Steps erased after syncing Charge 4

[jennstarrz]

I had 1345 steps on my phone and 1035 on my charge 4.  When my data synced, my app said 1035.  The 300 other steps disappeared!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @jennstarrz.

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend confirming if you have a MobileTrack paired to your Fitbit account? MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack or Charge 4 may override the steps and to avoid confusion you can remove MobileTrack from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?

Hope this helps!