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FRIEND request disappearing

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My app is up to date but when I click on add friend and scroll down to add further friends, by the time I'm back to the top again, those friend requests are showing as normal again without me ever requesting. So I click again and the same thing happens.....any ideas? I've uninstalled app and reinstalled and still the same problem and Fitbit have said they are looking into the problem but that was over 10 days ago

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Hello @Jodiemay77, thanks for joining us, it's great to have you on board. Smiley Happy

 

This seems like an odd situation, and my suggestion in this case would be forceclosing the app and opening it up again to check if your friend list information refreshes to show the accurate info. To forceclose the app, double-tap the home button and swipe up the app

 

If this doesn't seem to do the trick, please logout from the app, restart your phone and log back in. This also helps to refresh the information. 

 

I hope this can be helpful, please feel free to reply in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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