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Factory reset issue

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‎01-01-2021 11:12

‎01-01-2021 11:12

Found out versa 2 will not load on android due to age. I wanted to return settings to original factory settings. Pressed and held left button for 10 seconds and now message on versa says “data not cleared. Sync and try again. Please help. I want to return to the store without my info on it.

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‎01-01-2021 14:54 - edited ‎01-01-2021 14:56

‎01-01-2021 14:54 - edited ‎01-01-2021 14:56

Hi @godwinsheri not sure why the Versa 2 won't connect to an android phone, but have you tried your iOS device? 

 

At what step of the setup does the failure occur? Any messages? 

A factory reset is normally done through the settings menu. 

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