Fell off and got lost

[Sissyflex]

I kept having trouble with the clasp on my flex and after only a week it fell off when I was out and I lost it! So bummed!

[HeydyF]

Hi @Sissyflex welcome to the Forums! This sounds too bad. I'm sorry to hear that it got lost. But don't worry, I suggest you to get in touch with our Customer Support team, they will look into your account and verify your tracker's warranty. I'm pretty sure they will pick up the best option to get you back on track.  

Let me know how it goes! 

[Sissyflex]

Thanks for your response . I emailed them so hopefully I will get a response.

Sent from my iPhone

[DerrickS · Accepted solution]

@Sissyflex These tips may also help you find your lost tracker. I lost my Charge tracker when I was walking to the grocery store and using a Bluetooth locator App was extremely helpful.

Hope this helps you out!