Fit bit flex won't sinc

[Chellykel81]

Can anyone help? My Fitbit flex will not sync with my iPhone today, it synced this morning but will not now, I've tried turning on and off my blue tooth, deleted the app and re downloaded it my my iOS is the latest version and still no joy. I don't know what else to do?

[Gundisalvo]

Hi all

I have a new iPhone 5se, with the same blue tooth than iPhone 6s, and some times syncs and sometimes not...

Even if I turn off the BT, the APP or the phone and then restart, i have no sync... or I have sync, it depends on fortune.

Is there a trick to reset the BT on the tracker without loosing the data?

BTW my tracker is a Charge HR

Regards.

[DerrickS · Accepted solution]

@Chellykel81 I can definitely help you out! I'd recommend the following:

1. Restart your Flex.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should get you back on track, but let me know if you need any additional assistance. Welcome to the Community!

[DerrickS]

Hi @Gundisalvo,

Just a heads up, I've merged your post into this thread. The steps mentioned in my post above should also help you out!

Welcome to you as well!

[Chellykel81]

Did all that and still didn't work so Fitbit are sending me a new one. Thanks anyway

Sent from my iPhone

[Gundisalvo]

Hi @DerrickS.

Thanks for the welcome, the merge and for the solution; with your solution it works again!

Regards

[MaginB]

@Chellykel81 It's great to hear that you're getting a new Fitbit now you're ready to get back on track 😄 in order to set it up take a look at this article. 

@Gundisalvo now you're back on track take a look at our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Catch you later!