help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit syncing my steps at zero

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2016 14:06

‎03-27-2016 14:06

Every since I have done the latest update on my iPhone my Fitbit has been playing up. It syncs my steps as zero (when I've been wearing it all day) . It doesn't not let me access any of the challenges I'm in it comes up unexpected error.
I have tried resetting my flex 3-4 times is there any other trick that you reckon I can try?
Thanks in advance
Best Answer
0 Votes
1 REPLY 1

‎03-28-2016 13:27

‎03-28-2016 13:27

Welcome to the Fitbit Community @Calamjess. It's great to have you here. I would recommend setting up your Flex as a replacement device. You can also uninstall and reinstall the app. This should settle everything up. If this doesn't help, please provide me with a screen shot of the unexpected error you are receiving when trying to access your challenges.

 

I moved this thread to the iOS app board because it's more related to the topic. Hope to see you around more often. Robot Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes