Fitbit Alta-NEED HELP

[_hunt_17]

I purchased a Fitbit Alta less than a week ago. It wasn't connecting to Bluetooth and was not syncing to my mobile app. I got frustrated so I sent out on a quest to try and fix the problems. So I started by forgetting the device on Bluetooth. And once I did I couldn't get it to recognize my Fitbit again. Then I thought it might help to forget the Fitbit on the Fitbit app, thinking that it would make the Fitbit unusable and I could just set it up again-like when I had just gotten it. That, however, wasn't the case. And I was unaware of that. I've now tried everything I can to get the Fitbit back on my account and nothing has worked. Someone please help me because I have absolutely NO IDEA what to do now.

[SunsetRunner]

Hi @_hunt_17

Since having done everything possible,

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[DerrickS]

@_hunt_17 Welcome ot the Fitbit Community! I think I can help you out.

Setup for Fitbit trackers is actually done within the Fitbit App, not your iOS Bluetooth settings. What I would recommend is that you use the replacement setup process mentioned here to re-pair your tracker to your account.

This should get you back on track, but let me know if there's anything else that I can do to help!

[_hunt_17]

Thank you for all the help, but I don't know if I exactly made my situation clear enough (I'm not the best when it comes to explaining things). My problem is that I have a Fitbit as well as the Fitbit app. I set up my Alta already. Now I have chosen to "forget this device" on my Fitbit account. My Fitbit itself is just as I left it. With a display and everything. My Fitbit account has no Fitbit hooked up to it and my Fitbit can't be hooked up to my account as far as I know. Does someone know differently or have any tips on how I can reverse this wrong doing?

[Kmransom123]

@_hunt_17  If your Fitbit App is not showing the Alta (since it sounds like you removed it),  you should be able to follow the replacement set up instructions as mentioned above.

Have you tried those steps?  If so, what is happening or not happening?  (Seeing any errors, etc?)

Let us know, and perhaps we can help further.

[_hunt_17]

Thanks for all your help, guys! I called the help center today and found out that my Fitbit was defective. We had to exchange it for a new one and had the supplier send it back. So appearently there was nothing to do to get it back. I've learned my lesson and please pass it on to others to NEVER forget your Fitbit device on the app. Thanks once again!

[Kmransom123]

@_hunt_17  Glad to hear you got it resolved through customer service.