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Fitbit Alta not syncing on app

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‎09-27-2017 20:23

‎09-27-2017 20:23

Ever since mid day Sunday 9/24/17, my new Fitbit Alta has not been syncing.  It's calculating my calories but nothing else! 

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‎09-27-2017 23:28

‎09-27-2017 23:28

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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