Fitbit Alta not syncing on app - Fitbit Community

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Fitbit Alta not syncing on app

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1-Towngirl

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Ever since mid day Sunday 9/24/17, my new Fitbit Alta has not been syncing. It's calculating my calories but nothing else!

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1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17588

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

http://help.fitbit.com/articles/en_US/Help_article/1866

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