Fitbit Alta not syncing with iPhone SE

[gayathri.r]

My Iphone SE used to connect to Fitbit Alta and it stopped working now.

I have up-to date IOS version (12.1) on iPhone. I did multiple times off/on Bluetooth on phone but no use. Charging on Alta is full. i am able to connect to PC using USB but not to iPhone. Please help me

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get connection issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @gayathri.r, have a warm welcome to the Fitbit Community. It's great to see you around @SteveH, thanks for all your help. 

@gayathri.r, I appreciate your participation in the Forums, for sharing your experience with us and for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to try the troubleshooting steps kindly provided by @SteveH and if you're still having trouble with your Fitbit Alta, please feel free to reply, we'll be happy to continue assisting you. 

Thanks for your patience and understanding, please keep us updated!