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Fitbit Alta won't connect to IPhone 6

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‎10-31-2016 18:18

‎10-31-2016 18:18

Ugh! Ok... my Alta and iPhone were working just fine and then today nothing ... my steps would sync and nothing else , I don't even know how my steps synced since my phone would start sync and then stop half way through ... I tried everything and nothing worked I even removed my Alta and now i can't even get it to connect to my iPhone app. Not going to lie this is ridiculous considering I am on my second Fitbit now in less than a year normally restarting my phone or Fitbit works but now nothing. I am super unimpressed and have emailed but wondering if anyone has any helpful tips I am missing!
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2 REPLIES 2

‎10-31-2016 18:23

‎10-31-2016 18:23

@Kim20Vee  Have you tried logging out of the Fitbit App, then force closing the app, then relaunch and log in again?

 

Maybe that will help~

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

Best Answer

‎11-02-2016 05:55

In response to Kmransom123

‎11-02-2016 05:55

Good advice, @Kmransom123. @Kim20Vee, I would also suggest restarting your Alta. Tap here for instructions. 

 

Please let let us know if that resolves the problem. 

 

Best Answer