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Fitbit Alta wont set up with phone.

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‎07-02-2017 12:41 - last edited on ‎07-03-2017 11:08 by Moderator Alum

‎07-02-2017 12:41 - last edited on ‎07-03-2017 11:08 by Moderator Alum

I am trying to set up my Alta to my iphone and the phone wont find the alta when searching for it. I have tried all the solutions that I have read on here and still no luck. I have also tried to restart the alta then starting from scratch and still it wont sync with my phone.

Can someone help please

 

Moderator Edit: Clarified Subject.

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‎07-03-2017 11:15

‎07-03-2017 11:15

Hello @broxibear, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

Which troubleshooting steps have you tried so far? Which iOS version is your iPhone running? At this moment my recommendation would be force-closing the app by double tapping the home button and swiping up the app. Then, restart your Alta and leave it plugged in and charging. Make sure there are no other Bluetooth devices around that might interfere with the set up process and that you have a strong Wi-Fi signal, then open the Fitbit app and try to set up your Alta once again. 

 

I hope this can be helpful, give it a try a couple of times and if your Alta is still not setting up, please reply to me to I can check this further. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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