Fitbit App Login Not Working

[pobox1663]

This morning, I could logon to the app with Google. This afternoon, I was having problems with the sync and went through the “normal” debugging steps. I logged off the app, force quit the app, turned off Bluetooth, deleted the App, and restarted my phone.  I reinstalled the app and enabled Bluetooth. Now when I try to login with Google, the app spins for a bit then I get a message “Something went wrong, please try again”. 

I can logon to the website but don’t see how to sync from the website. And I can’t logon to the app. 

Help!?

[Slmartin1956]

Same here.  Just added my new Versa 4 this morning and now nothing….can’t get in through Google sign in and because I had already moved my sign in from Fitbit to Google, I can’t sign in through my Fitbit password either.  Google certainly hasn’t made Fitbit any better.

[ChLa]

Same here. I did the exact same thing this morning.

[Gomerk]

Same thing here! I was trying to log my food but all I got was "Create banana", no banana products were "found" by the Fitbit food logging step. So I uninstalled and reinstalled the app and now I can't get in.

[pobox1663]

I just was notified that the app was undergoing maintenance and would not be available for several hours. 

[Slmartin1956]

Thank you for the update. Nothing seems to work properly since Google bought them….
Sent from my iPad

[Elena8520]

Same issue.  Went through the exact same steps to fix it.  No dice.  A few hours down they say? That's pretty crappy service, especially for paid subscriptions, but all around really... 

[calc76]

I assume this is the same issue I am seeing with my wife's Fitbit, it hasn't been able to sync for the past 3 hours.

I tried restarting the watch, rebooting the phone, etc and nothing helps make it sync.

Not too surprising after their horrid 4.00 app release though.

Check here for updates:

https://status.fitbit.com/

[jokerz]

My iOS Fitbit app was not syncing with my Sense. I logged out, then got server errors when trying to log back in. I was finally able to login but it brought up Fitbit’s website, not the app version. Is anyone else having issues?

[Dergol]

Just upgraded phones and immediately had problems logging into fitbit app.  Updated app.  Was then forced to change to google ID.  But still can't login to app. Trying to login to app with google account just spins for a minute then goes to "Oops. Something went wrong" error.

[Selfie6695]

Same thing. Tried to login food. Unable to do it. So i logged out of the app and uninstalled the app. Installed a=it again. And now cant login. It says some thing is wrong, please try again since 3 hours. 

[TeamAngryMage]

Yeah, I think sync specifically is down in the app. Odd as its still tracking steps via the app, but sleep is not syncing. I’m sure there is other data that isn’t syncing, but sleep was the one that I first noticed.

[TeamAngryMage]

The new UI was the first sign of things to come. Absolutely terrible layout and design. Thanks for the link.

[JohnnyGatt]

I'm getting the same "something went wrong" it was not connecting so I rebooted the phone.. then I thought with all the updates to the app I might need to reinstall it so I did and all I get is the "something went wrong" error. Have tested my tablet too with the same error. It worked for 6 years without an issue now it's dead less than a month after this ugly redesign. 

[Ejb14]

What in heavens is Google doing.  Google is taking over Fitbit, they said, it will be great, they said, everything will be much easier, they said.  I made the switch a few weeks ago.  It won't sync properly, randomly moves things. Does not include the 'Readiness' or 'sleep'.  Log out then log back in they said... No, doesn't work; so force quit, shut down your phone and switch it back on, re-install the app... done all of those things and then some! I can log in on my Mac but that's not helpful.  I can hardly lug my huge Mac with me everywhere!! and I don't how how to sync onto the website.  Google get your act together please.  I pay a premium fee; not to mention I am STILL waiting for closed captions; what happened to googles reputation for accessibility.  I thought it would be one of the first things you'd fix! 

[jokerz]

So not just me. Very frustrating. Funny thing though; after posting this, I had to login to the app again and it worked fine. 

[bobbysdad]

Just logged into my app, finally. Sync is also working again.

[savoringlife]

Im having the same problem.   I thought perhaps it was because I updated to ios17.   Apparently that is not the issue. 

[Dergol]

Was on Chat with Fitbit support.  After running me through a few troubleshooting steps they let me know that they are undergoing a large backend upgrade today and that is probably interfering with login attempts.  Said to try again lter.

[Ejb14]

I just logged in!  Seems like they found a fix!