help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App Not Showing Step goal

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2019 04:02

‎08-13-2019 04:02

Latest update no longer shows step goal in the app and can’t figure out why or how to change it. Only options are calories, weight, water or food. 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-14-2019 18:34

‎08-14-2019 18:34

Hi @SunsetRunner welcome to the Community Forums!

 

The information that was shared in your post is appreciated, I'm sorry to know that you're experiencing such difficulties with the Fitbit app. To better assist you with this, can you please let me know which iOS mobile device you're currently using? Also, after the update, you experience this situation everyday you sync your Fitbit device? Can you please let me know if the information isn't shown on your Fitbit.com dashboard? In the meantime I receive your answers, please log out and log in from the Fitbit app. Also, please restart your mobile device.

 

Keep me posted.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-14-2019 18:34

‎08-14-2019 18:34

Hi @SunsetRunner welcome to the Community Forums!

 

The information that was shared in your post is appreciated, I'm sorry to know that you're experiencing such difficulties with the Fitbit app. To better assist you with this, can you please let me know which iOS mobile device you're currently using? Also, after the update, you experience this situation everyday you sync your Fitbit device? Can you please let me know if the information isn't shown on your Fitbit.com dashboard? In the meantime I receive your answers, please log out and log in from the Fitbit app. Also, please restart your mobile device.

 

Keep me posted.

Best Answer
0 Votes

‎08-17-2019 05:09

In response to RicardoFitbit

‎08-17-2019 05:09

Thanks for the reply. It was for iOS and I had to remove the app, add the Fitbit back to my profile, and then restart the Fitbit before it would show back up. Sometimes, not sure why, but updating the software (app) makes problems worse...but it is fixed now.

Best Answer
0 Votes

‎08-23-2019 20:38 - edited ‎08-23-2019 20:39

In response to SunsetRunner

‎08-23-2019 20:38 - edited ‎08-23-2019 20:39

You're welcome @SunsetRunner, thanks for your reply and update. Sorry for the delay in replying.

 

I appreciate the details that were shared in your post, I'm happy to know that your concern was resolved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance or have any additional questions for me to answer, I'll be here.

 

By the way, I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.  

 

Keep me posted.

Best Answer
0 Votes