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Fitbit App freezes while syncing

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‎04-26-2018 16:17 - last edited on ‎04-29-2018 04:54 by Fitbit Moderator

‎04-26-2018 16:17 - last edited on ‎04-29-2018 04:54 by Fitbit Moderator

I don’t know if this has to do with the update but ever since it my Fitbit app freezes whenever I’m in it.

 

 

Moderator edit: updated subject for clarity

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‎04-27-2018 21:26

‎04-27-2018 21:26

@Tori22 asking about the Fitbit app, there are 4 versions, it really would be help full to post in the correct forum or mention the type of device tgsttthe app is on .

 

Are you referingreto an app update or a tracker update, 

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‎04-29-2018 04:58 - edited ‎04-29-2018 05:01

In response to Rich_Laue

‎04-29-2018 04:58 - edited ‎04-29-2018 05:01

Hello there @Tori22, it's nice to see you around the Forums! Smiley Very Happy  You're in iOS, right? If so, our team is aware and currently investigating this crash/freeze inconvenience on the Fitbit App. This started happening after 2.49 update on iOS devices.

 

As a workaround, you may want to try deleting and reinstalling. I'll make sure to keep you posted when updates are available.

 

I also wanted to let you know that I've moved your post to the iOS App board since this inconvenience is more related to this board.

 

Thanks for your help my friend @Rich_Laue! 

 

Let me know if there's anything else I can do for you in the meantime.

Maria | Community Moderator, Fitbit


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