help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App incorrect exercise tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2021 08:51 - last edited on ‎03-22-2021 19:18 by

‎03-19-2021 08:51 - last edited on ‎03-22-2021 19:18 by

I am using the Fitbit App on a iPhone X to track exercise (walking). It is not accurate at all. Previously I walked this route that is calculated at 9.64km on a iPhone 6SE (looks good on the map) Today I walked the same route and it calculated it at 13.55km on a iPhone X. The map looked like I was walking drunk and off road, then back again, looked like spaghetti junction.. I think this is going to point to the phone being the issue, but the old phone is from 5 years ago, surely a newer phone would be the same or better at these things.. Any advice would be great. Thank you 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎03-22-2021 19:16

‎03-22-2021 19:16

Welcome to the Fitbit Community, @MarisaEng.

 

Thanks for the details shared in your post, I understand your concern. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. For more information about the different factors that can affect GPS tracking, see How do I use GPS on my Fitbit device?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes