Fitbit App is duplicating Food Logs.

[Cth93]

I'm having issues with this. 

Today I logged all my meals and when opening the app firstly the calories taken in weren't showing but when I click on the calories section they show in the log and show what I've eaten. 

Now I tried to log an item of food I ate yesterday and when I did this it also logged onto today and all the other days before that. 

I deleted everything from today's log, removed the app and redownloaded then added a food, and still the calories taken in are the same on everyday.

So for example I logged a salad which was 192 calories, put this in and then looked at previous dates such as 29th Jan 28th Jan etc and it also says 192 calories and nothing else. This is really annoying because it means every time I log my food whatever I logged previous is going to be deleted and replaced. Is this normal?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Cth93, thanks for joining us, it's great to have you on board! 

Do you log food using only the Fitbit app or do you have another app where you log your food? If so, it's possible that the duplicate food logs are coming from the other app.

When checking your food logs, are you swiping the app or tapping on the Food tile to check it? When you swipe between days, only the main tile (steps, distance, calories, floors and active minutes) display the information from previous days. The other ones only show the information for "Today". If this is not the case, it's also possible that the information on the app is not updating correctly, in which case I would like to recommend logging out from the app, restarting your phone and logging back in. After that, log a food and check if it's getting duplicated on the app, also check the online Dashboard to see if it was duplicated there as well. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Cth93]

Hi there! 

I only use the FitBit App, I have logged food by clicking on the tile.

But I've just done it by clicking the + sign and then clicking log food and putting it in that way. 

And as I am swiping through the days, it's once again only showing the calories I've put in today. 

I have restarted my phone, and done it that way. I've also deleted the app completely and redownloaded it. I've also took my Blaze off and synced it again and still the problem persists. 

I don't know if this makes a difference but when I synched my Blaze the other day I only noticed the duplicate issue AFTER I had done that, it was working fine before I synced my FitBit. 

I have also noticed that when I click the Food Log tile and you're on the screen where the graph of the week is, it shows the calories in properly there. But not on the dashboard. 

It works fine on the website though. Not sure why this is happening!

[MarcoGFitbit · Accepted solution]

Hello @Cth93, I hope you're doing well. 

As mentioned before, the reason you're seeing the calories for "Today" when you swipe between days is because the only tile that changes is the main one, which contains steps, distance, floors, calories burned and active minutes. 

All the other tiles will only display information for "Today", in order to see detailed information it is necessary to tap each tile individually, which is why when you tap on the food tile, you're able to see all the information from previous days and on the online Dashboard. This is normal behavior from the app.

I hope this resolves your inquiry, keep me posted in case you need anything else! 

[Cth93]

Oh! I had never noticed before! Now I feel like an idiot thinking it was an issue hahaha! 

Thank you!

[CaseyWoodbury]

Tapping on the food Fitbit “bundles” for me does nothing.  I only see the first few items, I have no way of knowing what Fitbit has bundled.  Tapping on the tile does not show me all that was bundled.  Should I assume Fitbit is taking food I personally log and valuing it through their own system?  Would I go ahead and then delete each item I’ve listed, assuming Fitbit had duplicated it in the bundle?  Again, tapping on the tile does not show me what Fitbit has bundled and it’s putting me way over what calories I’m actually taking in.

[MarcoGFitbit]

Hello @Cth93, I hope you're doing well, thanks for taking the time to reply. Thanks for joining the conversation @CaseyWoodbury, I hope you're doing well too. 

@Cth93, I appreciate you came back and let me know I was able to clarify this situation for you. 

@CaseyWoodbury, would it be possible for you to reply to me with screenshots of what you're able to see when you tap on the Food tile and explain to me the issue you're experiencing with more detail? That will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting to hear from you.