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Fitbit App not able to update

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‎07-17-2019 21:01

‎07-17-2019 21:01

My Fitbit app is not able to update for some reason. I have the latest version of IOS and I remember seeing the pop up on the Fitbit app asking if I wanted to update the app and I hit remind me later because I wanted to take pictures of the old Fitbit app before I updated. Now when I go into the App Store I cannot update the app. It says I have the most recent version, Even though I have the old user interface and dashboard. I was just wondering if anybody knew how I could somehow update it. Thank you!

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‎07-18-2019 13:33

‎07-18-2019 13:33

Hi @Stoken_p, welcome on board. Nice to see a new face around!

 

Thanks for bringing this to my attention, let me help you with this. May I know if you have the 3.1 version of the Fitbit app? If so, that means that you have the latest update. Although you selected the option to remind you later, it seems that it got updated by itself. Note that the new dashboard is still rolling out to all our users; while you don't see it with the Fitbit app update, you'll receive it soon.

 

Hope to see you around.

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