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Fitbit App on IPhone - can't log in

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‎02-13-2017 14:04

‎02-13-2017 14:04

Hi,

 

i deleted the App and when I try set it back up it says 

 

"the email address you provided is already in use with an existing account"

 

any idea deal how I can log in??

 

thanks

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Accepted Solutions

‎02-14-2017 09:09

‎02-14-2017 09:09

Hello @KF1980, have a warm welcome to the Fitibt Community, it's great to have you on board. Smiley Happy

 

Are you trying to set up a new account? If you have already created one, please tap on Log in, instead of Join Fitbit, then try to log in using your credentials. In case you don't remember your password, please reset it and try to log in once again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
1 REPLY 1

‎02-14-2017 09:09

‎02-14-2017 09:09

Hello @KF1980, have a warm welcome to the Fitibt Community, it's great to have you on board. Smiley Happy

 

Are you trying to set up a new account? If you have already created one, please tap on Log in, instead of Join Fitbit, then try to log in using your credentials. In case you don't remember your password, please reset it and try to log in once again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer