Fitbit App refuses to open on iPhone 11 Pro Max

[Smeebb]

The app refuses to open on my iPhone 11 Pro Max unless you uninstall and reinstall the app each time. I’ve reset the phone anybody else having this problem?

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @Smeebb. Welcome to the community forums. 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. I also appreciate the time you've taken to report this matter, and I'd like to let you know that my team is currently aware of the inconvenience and they are looking into it. I hope a resolution can be found soon. 

Thank you for your continued patience. 

[DylanPritsker]

reinstall

[LTRMcrew]

I'm having the same issue with iPhone 8. App will crash immediately. No option to force close as it doesn't open. Tried powering off phone and on. Force resetting phone. Deleting and then reinstalling app, seems to work... for a bit. But then next day won't be able to open again.

[Smeebb · Accepted solution]

I’ve contacted Fitbit via phoning them on the Fitbit app and they’ve fixed it via updating my settings on my phone by remote via the app. They did this a few days ago and it hasn’t crashed since