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Fitbit App shows a white screen when opening apps

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‎02-16-2023 03:14 - last edited on ‎02-24-2023 03:55 by Fitbit Moderator

‎02-16-2023 03:14 - last edited on ‎02-24-2023 03:55 by Fitbit Moderator

Whenever I open an app from the app, whether it sp02, find my phone, or whatever, it just goes to a blank white screen and I can’t click anything. 

  • I've force quit the app
  • I've logged out and in 
  • I've uninstalled the app and reinstalled
  • I've powered down both my versa 4 and phone device.

 

I hope it’s just a bug that can be fixed 🙂

 

Moderator Edit: Clarified Subject / Format

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‎02-24-2023 04:00

‎02-24-2023 04:00

Hi there, @weeiz. Welcome to the Community Forums. I appreciate the details provided about the inconvinience that you are experiencing when opening apps on the Fitbit app. Thanks for the troubleshooting that you have tried prior posting. 

 

I recommend to verify if the app is updated to the latest version. For instructions, see this help article. A new version was released a few days ago and I hope this helps to fix these kind of issues. 

 

Keep me posted! 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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