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Fitbit App wasn't able to update.

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‎07-31-2017 18:58 - last edited on ‎08-01-2017 05:19 by Moderator Alum

‎07-31-2017 18:58 - last edited on ‎08-01-2017 05:19 by Moderator Alum

I am using iPhone. There was an update of the app on 24 July 2017 but till now I couldn't download. Pls look this and fix the problem. 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎08-01-2017 05:58

‎08-01-2017 05:58

Hello @WalkerCom7373, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

When you tried to download the update, did you get an error message? Now that you were able to update, if you ever encounter an error message or if the app is unable to update again, please reply to me with a screenshot of what you're able to see so our team can check the situation further. 

 

Thanks for your understanding, if there's anything else I can do for you, please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-23-2017 22:21

In response to MarcoGFitbit

‎08-23-2017 22:21

IMG_7150.PNGIMG_7151.PNGIMG_7152.PNG

Hello there,

 

Sorry I am still not able to update the app.  Pls see the attached screenshot that I took from my phone and kindly advise.

 

Thank you.

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‎08-24-2017 05:17

In response to WalkerCom7373

‎08-24-2017 05:17

Hello @WalkerCom7373, I hope you're doing well, thanks for taking the time to reply and thanks for the screenshots, I've forwarded the information to our team and once I have more information to share with you I'll make sure to update the thread accordingly. 

 

Thanks for your patience and understanding; in the meantime, if there's anything else I can do for you, please feel free to reply. Smiley Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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