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Fitbit App won’t sync with my versa after updating iOS and the app

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‎09-28-2019 23:30

‎09-28-2019 23:30

Hi,

 

I have recently update the app and my iOS, and now my app won’t sync with my Versa. Not sure what to do? 

 

My mom had the same problem with her Charge 2, and she deleted the app and now it won’t let her log back in & reset her password (since she forgot it) - just says there is a problem. 

 

Please help! 

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‎09-29-2019 06:44

‎09-29-2019 06:44

Hello @SemiA 

Sorry your having syncing issues 

Try looking here and set it up this way on your device:

iOS Settings > Notifications > Messages > Show Previews > Always (Default) 

also iOS settings>notifications>Fitbit> ON 

 

😃 please let me know if this resolves your issue

 

* as far as your mom I would suggest that she call Fitbit Customer Service. Information can be found here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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1 REPLY 1

‎09-29-2019 06:44

‎09-29-2019 06:44

Hello @SemiA 

Sorry your having syncing issues 

Try looking here and set it up this way on your device:

iOS Settings > Notifications > Messages > Show Previews > Always (Default) 

also iOS settings>notifications>Fitbit> ON 

 

😃 please let me know if this resolves your issue

 

* as far as your mom I would suggest that she call Fitbit Customer Service. Information can be found here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Best Answer
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