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Fitbit App won’t work on mobile data

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‎10-20-2021 12:01 - last edited on ‎10-20-2021 13:13 by Fitbit Moderator

‎10-20-2021 12:01 - last edited on ‎10-20-2021 13:13 by Fitbit Moderator

I have this issue to. Was chatting to Fitbit support on Twitter and they blamed the issue on me having other Bluetooth devices that I use with my phone like AirPods. Customer support have abandoned me now as they won’t admit it’s an issue with the Fitbit app. 

 

 

Moderator Edit: Clarified subject

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‎10-20-2021 13:19 - last edited on ‎07-16-2024 07:34 by Fitbit Moderator

‎10-20-2021 13:19 - last edited on ‎07-16-2024 07:34 by Fitbit Moderator

Hi there @tomwalsh77.

Thanks for taking the time to share what you've experienced with your Fitbit. I understand how this could make you feel. If your Fitbit device is not syncing while you are using mobile data, but it is able to sync with Wi-Fi, please note that this information has been forwarded to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter.

You can review this thread for more information. 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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