Fitbit won’t sync while on cellular data after updating to iOS 15

[Northupthere]

Just a heads up if you’re using iOS 15 new privacy relay feature the Fitbit app won’t sync to your Fitbit while on cellular data. If you’re on your home WiFi it works fine. Apple has a ticket open. 

Moderator Edit: Clarified subject

[CindyMFitbit]

Welcome @Northupthere. It's nice to see new faces around!

Thanks for taking the time to share what you've experienced with your Fitbit app after updating your phone. Since you have mentioned that there is a ticket open for this, I hope that they are able to provide a resolution soon. Also our team often reviews the feedback posted in the Community as that helps us to work and improve our products. 

See you around. 

[giorgiorello]

After the latest iOS upgrade which introduced “Private Relay” for Safari, the Fitbit app is not working when connected on cellular, it says “no internet - go online to sync”.
It works when connected on WiFi. When Private Relay is switched off the app can connect to the internet both on cellular and WiFi.
Please fix this bug introduced by iOS 15.0

[ardav]

After updating to iso15 Fitbit I can only sync when I’m connected to wifi. Cell data it’s on but it tells me I have no internet connection. 
anyone else having this issue? 

[CindyMFitbit]

Welcome to the Community Forums @giorgiorello and @ardav. 

Thanks for the details shared on your post about this situation. I understand that this can be very frustrating.

I've merged your posts to this thread to get more information. In the meantime I recommend trying the following: 

• Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Go to your phone settings - tap Cellular
• Make sure you enable your mobile data to be used by Fitbit by toggling the switch to green and after that, you should be able to sync and use the Fitbit app when you don't have Wi-Fi.

See you around.

[dswagp]

like a lot of other users here dating back to 2017, I'm suddenly having an issue with my iOS app saying that I don't have an internet connection whenever I'm not on a wifi connection (despite have very strong 5G or LTE).  The app refused to let me sync my device unless I'm on a Wifi connection even though there is a bluetooth connection between my device and phone AND I have adequate 5G service.  This was definitely not the case even just a few weeks ago.  To add insult to injury, I've only received really ridiculous suggestions from tech support (one of them told me it was because my "clock face didn't have the right permissions" whatever that means??!?).   This fitbit has pretty much become useless to me since I'm only on wifi at the end of my day/night and first thing in the morning which means I can't see any of my stats or sync any of my activities throughout the day.  Anyone have any luck with getting some not-absurd insight or advice around this issue? 

Moderator Edit: Clarified subject

[dswagp]

Just a follow up to this - if this in fact the way the app now behaves on iOS, my Luxe becomes useless as a watch every time i step off a plane in a different time zone (until I reach my hotel and get checked in and get to my room and connect to the Wi-Fi). This can’t be a deliberate change in the app, it makes zero sense. 

[CindyMFitbit]

Hi there @dswagp.

Thanks for sharing the details about this issue. I understand where you're coming from and I appreciate the feedback provided about this situation. If you haven't done so, I recommend trying the following: 

• Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Go to your phone settings - tap Cellular
• Make sure you enable your mobile data to be used by Fitbit by toggling the switch to green and after that, you should be able to sync and use the Fitbit app when you don't have Wi-Fi.

If the issue persists, please do the following: 

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Restart your phone 
3. Open the Fitbit app and try again. You can also review our help article Why won't my Fitbit device sync? for additional tips. 
   

Hope this helps. 

[dswagp]

Yes cellular is on. Yes I’ve tried uninstalling and reinstalling the app. Yes I’ve unpaired and repaired the Fitbit to my phone. Yes I’ve tried force quitting. Yes I’ve tried restarting the phone. Yes I’ve tried restarting the Fitbit. There is obviously either a bug with the app or the app is now designed to work this way (guessing so google can harvest more date on their users without burning through their cellular data plan). If it’s the latter, this should be made clear to users so they don’t waste time trying to resolve the issue and can just make the decision to switch to a Garmin or Apple Watch or etc. 

[Johnz3]

I've been pretty diligent lately with syncing. I've noticed that the app won't connect to the Fitbit without WiFi. It does have an option for use cellular. But it just says no internet. What's the point of that option if it doesn't do anything. 

Thanks

[CindyMFitbit]

@dswagp Thanks for your reply and for confirm the steps that you have followed so far. 

I'm sorry about these difficulties with the Fitbit app. To take a look deeper into the issue, Could you please confirm the model of your phone and the OS version? Do you remember when this started to happen? 

Catch you later. 

[dswagp]

iPhone 13 pro

iOS 15

noticed the problem sporadically on my previous iPhone 11 Pro a few weeks ago but would often resolve itself. Since upgrading to iPhone 13 pro, the problem has been persistent and seems to be a result of being designed to work this way now (?).  To be clear, I have a very clear/strong 5G (or LTE) signal when I'm attempting to sync.  But it will only sync when connected to Wi-Fi.  When on 5G or LTE, it claims that I do not have an internet connection despite the fact that I do. 

[CindyMFitbit · Accepted solution]

Hi everyone. It's good to see you participating in the Community Forums.

@dswagp Thanks for providing me with the requested information. I merged your replies to this thread for more information.

I have escalated your reports to our team and they are currently looking into what might be causing the issue. I will keep you updated as more information becomes available. I appreciate your patience and understanding. 

Catch you later.

[Akry]

Envoyer les messages en français

[Odyssey13]

@Akry  this is the English forum area. You need the French area.

[ArvinDelgado]

Not sure if an the only one experiencing this issue. After updating my phone’s operating system to iOS15, the Fitbit app has no longer been able to establish a cellular internet connection, this primping a “No Internet Connection” message, and thus not synchronizing or letting me use drop down libraries until I establish a Wi-Fi connection. 

Based on my history with Fitbit support, I expect that someone will a) get back to me in a few months when the problem has been resolved, b) not get back to me at all, or c) get back to me to convince me that the problem that I am experiencing is a product of my imagination (which happened once before). 

if I have to guess, Fitbit has not taken the time to see what updates need to be made to its app to make it work with iOS15.

Anyway, putting it out there to see if others are experiencing this issue. 

[Odyssey13]

Hi @ArvinDelgado  your post was moved to this thread where others have your issue. Please read the posts for more information.

[giannivergerio]

Having trouble with my versa 3 it works great when on wifi , but when not on wifi on my data plan it says no internet and won’t sync. I’ve tired everything nothing seems to work . When I got the watch October 20 2021 everything worked great , 4 days later the problems started . 

[CindyMFitbit]

Hi Everyone. @giannivergerio Thank you for joining the thread and sharing that you're experiencing the same issue.

I appreciate the details shared. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I appreciate your patience while our team works to get this issue resolved.

Catch you later. 

[giannivergerio]

I’m having the same issue after doing my update to IOS 15. Fitbit support said I had to call my cell provider which I did , my cell provider said I needed to talk to Apple, which I did . Apple said it was the app so talk to the developer, so I keep going around in circles. My Fitbit now is just a regular watch