Fitbit Blaze not receiving notifications after upgrade to iOS 11.3

[jhemond]

I updated my fitbitBlaze to iOS 11.3 last week.  

Prior to the upgrade all of my notifications were sent to my device properly.  As soon as the update was installed none of my notifications are working if the iPhone is locked.  

I have uninstalled the app, deleted the device and re-added it.  I have disabled the notifications are re-enabled them.

Notifications will only be received if the iPhone is not locked.

I'm using the latest version if the fitbit app.

Is there anything else I need to look at?

[MarcoGFitbit]

Hello @jhemond, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. Have you checked if your Blaze is not currently on the Do Not Disturb Mode? You can check this by swipe down on your Blaze. If Do Not Disturb is enabled you will see the OFF button selected. However, if everything seems right with your tracker I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[jhemond]

Marco, Thank you for this information.  I have performed these steps and I get alerts on my device, but only of the phone is unlocked.  If it is locked no notifications come through still.

[MarcoGFitbit]

Hello @jhemond, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided above, at this moment I would like to ask you to go to your phone Settings > Notifications > Fitbit and take a screenshot of what you're able to see here, then reply to me with it. That will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply.