08-24-2018
03:33
- last edited on
08-25-2018
12:59
by
MarcoGFitbit
08-24-2018
03:33
- last edited on
08-25-2018
12:59
by
MarcoGFitbit
After some trouble (yet again) getting my FitBit to sync on my iPhone, it shows 0 steps and identical calories (1,684) all week, except for yesterday it shows exactly 1,000 steps. This is not right at all. I've never had this problem before, although it usually refuses to sync so I just look at the numbers on my device.
Also, it synced my sleep for today and yesterday but before that, the last time it tracked my sleep was May 13-19! I really want sleep insights. Any idea what the problem is?
PS I synced it with my iPad also and the same data showed up, so it seems to be a fault with the device itself and not my iPhone.
Moderator Edit: Clarified Subject.
08-25-2018 13:04
08-25-2018 13:04
Hello @mandini76, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have reported this issue affecting your Blaze syncing capabilities. Tell me, since when have you experienced this issue? How often do you sync your Blaze? Have you restarted it lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to ask you to enable All-day Sync so your Blaze can maintain a constant communication with the Fitbit app and can sync in the background.
To enable All-day Sync:
Please note that All-day Sync will not drain the battery on your Blaze or your phone faster than usual.
I hope this can be helpful, after enabling this feature, monitor the app and the Blaze for the next few days and let me know if anything changes. I'll be waiting to hear from you.
08-28-2018 21:26 - edited 08-28-2018 21:28
08-28-2018 21:26 - edited 08-28-2018 21:28
I'm not sure how long I've had this problem. I infrequently sync because it always stalls and refuses to sync, causing me to force restart, and it's a real pain.
Yes, I've tried the rebooting and it's been on All-Day Sync before.
08-29-2018 07:54
08-29-2018 07:54
Hello @mandini76, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have already tried the troubleshooting steps I've provided in my previous response. At this moment, and as you mentioned you're also using an iPad, I would like to suggest you to go to the Bluetooth settings on your iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device, then sync with your iPhone and monitor it for the next few days.
Now, if your Blaze is still having trouble syncing, my best recommendation is to set it up as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be deleted.
To set up your Blaze as a new device:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.