Fitbit Blaze not syncing correctly.

[mandini76]

After some trouble (yet again) getting my FitBit to sync on my iPhone, it shows 0 steps and identical calories (1,684) all week, except for yesterday it shows exactly 1,000 steps. This is not right at all. I've never had this problem before, although it usually refuses to sync so I just look at the numbers on my device. 

Also, it synced my sleep for today and yesterday but before that, the last time it tracked my sleep was May 13-19! I really want sleep insights. Any idea what the problem is?

PS I synced it with my iPad also and the same data showed up, so it seems to be a fault with the device itself and not my iPhone.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @mandini76, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have reported this issue affecting your Blaze syncing capabilities. Tell me, since when have you experienced this issue? How often do you sync your Blaze? Have you restarted it lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to ask you to enable All-day Sync so your Blaze can maintain a constant communication with the Fitbit app and can sync in the background. 

To enable All-day Sync:

1. Go to the Fitbit app and tap on Account
2. Tap on Blaze and scroll down until you see All-day Sync. 
3. Enable this feature and go back to the Dashboard. 
4. Pull down the screen on your phone to start a sync. 

Please note that All-day Sync will not drain the battery on your Blaze or your phone faster than usual.

I hope this can be helpful, after enabling this feature, monitor the app and the Blaze for the next few days and let me know if anything changes. I'll be waiting to hear from you. 

[mandini76]

I'm not sure how long I've had this problem. I infrequently sync because it always stalls and refuses to sync, causing me to force restart, and it's a real pain.

Yes, I've tried the rebooting and it's been on All-Day Sync before. 

[MarcoGFitbit]

Hello @mandini76, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided in my previous response. At this moment, and as you mentioned you're also using an iPad, I would like to suggest you to go to the Bluetooth settings on your iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device, then sync with your iPhone and monitor it for the next few days. 

Now, if your Blaze is still having trouble syncing, my best recommendation is to set it up as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be deleted.

To set up your Blaze as a new device:

1. Remove the Blaze from the Bluetooth devices on your phone.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.