Fitbit Charge 5 Won't Sync - Multiple Phones, Tried everything

[sjones1360]

Having the strangest problem with my Charge 5 and syncing. Hoping it isn't fried, hasn't even been a year.

Last synced yesterday morning. After it synced I put it on the charger. First odd thing - it wouldn't connect with charger. I unplugged the charging cable and plugged it into a different charger and it then started to charge.

Tried to sync this morning. Nada. Been trying for 4 hours now and came here thinking maybe server was down. No one else reporting issues.

So I did all the steps. Restart device. Turn Bluetooth off/on. Power phone off and back on. Uninstalled app and reinstalled. Tried app on different phone.  Did FORGET DEVICE in Bluetooth.

What is now strange is when I go into Bluetooth, my Charge 5 shows up as connected but the little "i" symbol in the circle next to it is gone. I can't even press that and try forget device again.

Support any other recommendations. Bought it about 9 months ago. Been using fitbit since 2015 and all of my other devices have lasted 2+ years.

[sjones1360]

I spent 30 minutes on hold waiting for support and another 20 minutes going thru the troubleshooting. My Bluetooth is toast. Luckily it is still under warranty. Hopefully it is a speedy process, the daily stats are like crack and I need my fix,