Having the strangest problem with my Charge 5 and syncing. Hoping it isn't fried, hasn't even been a year.
Last synced yesterday morning. After it synced I put it on the charger. First odd thing - it wouldn't connect with charger. I unplugged the charging cable and plugged it into a different charger and it then started to charge.
Tried to sync this morning. Nada. Been trying for 4 hours now and came here thinking maybe server was down. No one else reporting issues.
So I did all the steps. Restart device. Turn Bluetooth off/on. Power phone off and back on. Uninstalled app and reinstalled. Tried app on different phone. Did FORGET DEVICE in Bluetooth.
What is now strange is when I go into Bluetooth, my Charge 5 shows up as connected but the little "i" symbol in the circle next to it is gone. I can't even press that and try forget device again.
Support any other recommendations. Bought it about 9 months ago. Been using fitbit since 2015 and all of my other devices have lasted 2+ years.
