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Fitbit Charge 5 not logging glucose

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‎03-05-2024 06:48

‎03-05-2024 06:48

I've been using a charge 5 for about a year now and it's been working great, but about a month ago I would log my glucose reading, I would see the dot appear on the chart and then it disappears, and I have to log it again. Is there any fix for this?

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‎03-08-2024 15:09

‎03-08-2024 15:09

Hello @Blksmthmc and welcome to the Community.  You are describing an app problem or bug.  Do you use an Android or iPhone?  Your post can get moved to a better fit forum where you might get more help.  Glucose logging isn't a premium feature.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-09-2024 07:30

In response to LZeeW

‎03-09-2024 07:30

Hello  LZeew, Thank You for your response. I am using an iphone SE 3rd gen. Both the phone and charge 5 have the latest updates. I also am subscribes to the premium features. The only place were I can log my glucose is on the phone app so it's an app problem. 

Thank You

 

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