Fitbit Charge- Broken Again

[ChargeBroken]

I'm very disappointed that my third Fitbit charge has had the band come apart and the best Fitbit support offered me was a 25% discount towards a new one. The last one was just recently replaced by them but because the original was purchased outside of warranty, they won't stand behind their product. Why would I ever buy another Fitbit. The social challenges have been awesome, but the actual device for myself and just about everyone I know has had issues. At the least, I would have offered a deep discount on a different Fitbit device. Very Disappointed! I was a big advocate for Fitbit but that has ended today.

[AlejandraFitbit]

It's great to see you around @ChargeBroken. Our Limited Warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. Because your tracker didn't meet these warranty conditions, the advocate offered a courtesy discount of 25% good towards the purchase of any tracker. 

Fitbit strives for excellent customer service and in the past often replaced trackers that were not covered under warranty. Though customer satisfaction remains our number one goal, the demands of running a global business require that we now enforce our warranty consistently.

Keep the stepping up! 

[ChargeBroken]

Thanks AlejandraFitbit for your response. I completely understand the warranty and the company position to adhere to it. The fact that the Fitbit that was now broken again was less than 6 months old, as they had so graciously replaced it and it was yet broke again is where my concern and frustration lies. I see the same issues over and over again not just for myself and friends but all over this forum, which tells me the device itself is faulty. I'd rather hear that Fitbit has invested in replacement bands that they will give the first set at no cost or something to encourage those who have lost faith in the product to stay in the Fitbit family. I can't in good conscience purchase a device that has failed me each time in less than 6 months again. Again I will say that the social game is spot on for challenges but also from that social I know the same experience is prevalent throughout your customers. Just unfortunate. Thanks again for your time.

[Loader1810]

I too am on my second fitbit!  My husband bought me one for my birthday april 2014 and over time but before the warranty expired the module inside split away from the strap, followed by the sides and then the top.  They did replace it when I sent a photograph and the proof of purchase.  But now 15 months on the replacement one has seperated at the back (again) and the sides are lifting.  Not long for this earth and way outside the warranty limit.

As much as I love fitbit and the way it has actively encouraged me to get up off my bum and move I cannot see having to spend ~£90, actually £180 as his one has done the same thing too. 

Come on fitbit find a way for the module to be transferred into another strap, I have noticed that there is a new type of tracker that does load into a carrier.  Can you not do that for us with broken charges???