Fitbit Charge incorrectly recording stairs climbed!!

[Jackie1975]

Help. Over the last few days my Fitbit charge is recording stairs climbed incorrectly. Today I have only been up 1 flight of stairs but my Fitbit is showing that I've climbed 14 so far! The other day it recorded 20 flights when I had only done a few. How can rectify this?

[HeydyF]

Hey @Jackie1975 Thank you for visit the Community! hmmmm well, let me explain you that there are many factors that may affect the way your Fitbit tracks floors. For example weather changes, windy days, or perhaps lately you left your tracker close to a fan and your Fitbit recorded some extra floors because of that pressure. If that is not the case, maybe there is a glitch on the software that we can fix by restarting your Fitbit, so to do that, please follow these instructions. 

Use it for a few days and let me know how it goes.  

[Ksips]

I have had mine log more on days I run. I think it is the elevation of the hills. However lately it hasn't been logging stairs. Today I was up and down more than 6 times. It recorded 2!!!

[HeydyF]

Hi @Ksips, it's great to see new members around! Let me give you an explanation about how your Charge count floors; it has an altimeter sensor that can detect when you're going up or down in elevation. Your tracker registers one floor when you climb about ten feet at one time. It does not register floors when you go down. So I suggest you to please use your tracker for a couple of days and let us know how it goes. 

I'll be around.