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Fitbit Charge

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‎05-31-2016 20:29

‎05-31-2016 20:29

I got a new version 2.23 of Fitbit charge but I can no longer log my sleep. Pls help!
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‎06-01-2016 10:32

In response to MaiMai

‎06-01-2016 10:32

@MaiMai Re-pairing your tracker to your account using the replacement setup process should get you back on track. Click here for the instructions.

Let me know if this helps!

 

Derrick | Retired Moderator, Fitbit

View best answer in original post

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5 REPLIES 5

‎06-01-2016 05:52 - last edited on ‎11-18-2025 09:14 by Fitbit Moderator

‎06-01-2016 05:52 - last edited on ‎11-18-2025 09:14 by Fitbit Moderator

A warm welcome to our new friend @MaiMai! Thanks for joining us! Robot HappyCan you let me know if you're receiving any error in particular when trying to log your sleep? Also, try logging out and logging back in into the app and then try to log your sleep one more time.

Keep me posted! Cat Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎06-01-2016 09:42

In response to MeylinP

‎06-01-2016 09:42

Yes I did log out and log back in. Still I couldn't monitor my sleep anymore (it doesn't show on my dashboard). How come?


Sent from "Mai" iPhone
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‎06-01-2016 09:43

‎06-01-2016 09:43

Yes I did log out and log back in. However I couldn't track my sleep anymore (it doesn't show on my dashboard). How come?
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‎06-01-2016 10:32

In response to MaiMai

‎06-01-2016 10:32

@MaiMai Re-pairing your tracker to your account using the replacement setup process should get you back on track. Click here for the instructions.

Let me know if this helps!

 

Derrick | Retired Moderator, Fitbit
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‎06-01-2016 17:09

‎06-01-2016 17:09

Yay!! You rock! Thank you!!!
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