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Fitbit Dashboard isn’t syncing with challenges

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‎10-01-2019 18:51

‎10-01-2019 18:51

My FITBIT dashboard is not syncing with challenges. Additionally, the calorie log doesn’t update based on my exercise long. It’s been stuck at 525 left for the day for the last couple days.

I have tried everything to get this back on track. Nothing has worked. Yikes!

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‎10-02-2019 17:13

‎10-02-2019 17:13

Hello @EastCoastCutie1, welcome to the Community Forums!

 

I appreciate the information that was shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Logout from your account
  2. Force quit the Fitbit app.
  3. Make sure that the iOS and Fitbit app versions are up to date.
  4. Reboot your mobile device.
  5. Login using your account credentials.
  6. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

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