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Fitbit Exercise Data Missing

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‎03-26-2023 05:24 - last edited on ‎03-29-2023 08:56 by Fitbit Moderator

‎03-26-2023 05:24 - last edited on ‎03-29-2023 08:56 by Fitbit Moderator

Hi All

 

I went for a run this morning and noticed that my Fitbit is showing steps, calories etc for the run, but isn’t showing the calories graph, the heart rate graph or the  route. 

I’ve done some research on these forums and noticed this same issue was mentioned back in 2016/17, possibly being related to the clocks changing. The clocks went forward this morning in the UK, so I’m wondering if that was the cause. 

Is this an issue for others and if so, has anyone been able to fix it?

 

Many thanks in advance. 

 

 

Moderator edit: format. 

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‎03-26-2023 06:38

‎03-26-2023 06:38

@sampsonkieran   Your change to BST is most likely the cause.  Other things can get thrown off, too.  Reminders to move hours are often wrong, too.  This should all be fixed tomorrow.  But the error in those exercise details won't go away.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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