01-23-2018 06:38
01-23-2018 06:38
My Fitbit Flex 2 stopped syncing yesterday morning 1.22.18. It tracks the calories I burned but that is it. How can I fix this? I have an iPhone 7 and my flex 2 has been working great with it until yesterday.
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01-24-2018 05:48
01-24-2018 05:48
Hi Carol,
Thank you for your reply! That didn't really help sort of; I called customer support and they told me to put the charger in a different usb port and then the restart worked.
Thanks.
01-23-2018 07:29
01-23-2018 07:29
Hi @qofcountry. Many times a situation like this can be resolved by restarting your Fitbit device. Tap here for instructions. Do it three times in quick succession then please let us know if the problem is resolved.
01-24-2018 05:48
01-24-2018 05:48
Hi Carol,
Thank you for your reply! That didn't really help sort of; I called customer support and they told me to put the charger in a different usb port and then the restart worked.
Thanks.
01-24-2018 06:50
01-24-2018 06:50
So happy your got it worked out, @qofcountry! Thanks for letting us know.