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Fitbit Flex not syncing

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‎11-06-2016 12:36 - last edited on ‎11-07-2016 06:55 by Moderator Alum

‎11-06-2016 12:36 - last edited on ‎11-07-2016 06:55 by Moderator Alum

Hi, I need some help with my flex-- it's still roaming since Thursday and it doesn't show the count of my steps but it shows my calories. Strange!!! I did try to reboot and log out a few times and nothing still change!!!!

 

 

Moderator Edit: Updated Subject For Clarity.

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‎11-07-2016 06:50 - edited ‎11-07-2016 06:51

‎11-07-2016 06:50 - edited ‎11-07-2016 06:51

Hello @PurpleTulips58, Yes calories will always displayed on your Dashboard since part of this comes from your BMR, which is calculated without the need of your tracker. Nonetheless the calories from your tracker might not be syncing either.

 

I recommend to review the following post to address the syncing issues with your Flex: Having trouble syncing? (here's how to fix this).

 

Let's give it a try and let me know if the issue persists, I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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