Fitbit Flex2 not syncing with iPhone.

[Michlock]

Since last Sunday I have not been able to sync my Fitbit via my iPhone Bluetooth. The Fitbit is working properly but the iPhone will not sync, it recognize the Fitbit any suggestions?  It keeps asking me is the Fitbit on, is the lights lighting up and all the lights are lighting up when I tap it two times and it still says not working. I don’t know what else to do at this point, any suggestions would be helpful. 

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @Michlock, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @SteveH, thanks for all your help. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, were the troubleshooting steps provided by @SteveH helpful for you? If you're still having trouble, please reply to us so we can determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Michlock]

None of the steps helped, even online support for Fitbit couldn't help. I guess fitbit's don't last after 3 years. Will decide if I'm going to buy another or not.

Thanks for everyone's help!

Michelle

[Michlock]

Thanks for all your help, but nothing worked. 😞