Fitbit HR not syncing with Iohone 6 plus on new IOS10

[DeadlyKitten]

Just bought a new Fitbit charge HR and trying to sync it as a new device.

Gets as far as the 4 digit code and then locks up.

Any suggestions?

Thanks!

[MariamV]

@DeadlyKitten welcome to the forums! That's pretty weird. Have you tried a restart already? If not please do the following:

1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
4. Let go of the button.
5. Unplug your tracker from the charging cable.

If you have tried all of the above then I suggest contacting our Support Team for further troubleshooting. They definitely have the proper tools to take a deeper look into your tracker's behavior.

Good luck and keep me posted! 

[DeadlyKitten]

I restarted my Fitbit 3-4 times and restated my phone and even removed and re downloaded the app. After all of that I was quite frustrated and ready to give up for the night, I opened the app one last time and the Fitbit showed as connected. I have no idea what actually fixed it but I'm glad it's working now! Thanks!

[MariamV]

@DeadlyKitten reading that your tracker is now working was like a ray of sunshine! That's cool! I;m so happy it worked!  Feel free to post back!