Fitbit HR- request failed. Bad request (400)

[Jllewellyn]

Cannot set up my brand new Fitbit HR. I've tried taking the app off, logging out and back in, turning the Bluetooth off and on again, and resetting the Fitbit but nothing is working, I keep getting the same error message when it tries to set up. Someone help becaus so far I'm not impressed. I do not have access to a laptop so can't st it up that way. I've tried firstly my iPad Air 2, and my iPhone 4s. Neither it seats up on.

[DerrickS]

Hi @Jllewellyn, I can definitely help you out! I'd recommend: 

1. Restarting your Charge HR.

2. Reboot your iOS device.

3. Turn your iOS device's Bluetooth off for 10 seconds and then turn it back on.

4. Use the "Replacing a Tracker..."  instructions to pair your tracker to your Fitbit account.

If you still run into trouble setting up your tracker with your iOS device, you also have the option to pair your tracker using Fitbit Connect on your computer too. Your Charge HR will sync to your iOS device regardless of how it is set up.

Hope this helps you out!

[Jllewellyn]

I've done all that before and it he's as far as the 10 min set up time part then that's when the error message keeps coming up. I don't have access to my laptop as its with my husband abroad until April 😫 I need to be able to set it up on my iPad Air 2. Please help

Sent from my iPad

[DerrickS]

@Jllewellyn Very weird. Does logging out of the Fitbit App and then logging back in before you set up your tracker help?

Also, are you able to setup your tracker using a computer or a different mobile device? Regardless of how you setup your tracker, you will be able to sync your tracker with your iPad Air 2 afterwards. Instructions for a computer setup are in the same link that I provided in my above.

[Jllewellyn]

No it doesn't help. I've tried setting it up on my iPhone 4s and still no good. I don't have my laptop, it's with my husband abroad until April.

I've had a message already saying to return it and another will be sent, but I don't see that I should pay postage to send it back so I'm waiting a solution to having another sent to me. I'd be happy if a prepaid label is emailed so I can post it back

Jenny
Sent from my iPad

[Jllewellyn]

I've also tried setting up the Fitbit HR on my mothers computer and it is not syncing. It is clearly faulty. I have emailed someone at customer services and am now waiting for a pre paid envelope to return the faulty device. Please advise when this will be sent as I'd really like to have another sent to me, otherwise I'd like my £120 plus postage back please!!!!