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Fitbit IPhone app won't stay logged in.

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‎03-03-2016 21:18

‎03-03-2016 21:18

Please help! I have the latest Fitbit app for the iPhone and it won't stay logged in, I keep having to sign in. Any suggestions. My husband is having the same issue.
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5 REPLIES 5

‎03-04-2016 08:42

‎03-04-2016 08:42

Welcome to the forums @DONTclickMEE! We've had some reports about the Fitbit App for iOS not keeping you logged in, and our development team is aware of this issue. They'll be investigating this further and see what can be done to get this fixed. You can visit this thread to get more information and updates.

 

As a workaround to try, please check if there's a pending update for the Fitbit App for iOS; if you're on the latest version, please uninstall (restart your phone) and reinstall the Fitbit App. 

 

Hope this helps! Let me know if you have any questions Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

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‎10-15-2017 06:06

‎10-15-2017 06:06

Same thing happening to me. Super annoying

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‎10-15-2017 07:20

‎10-15-2017 07:20

On the other thread, user phv detected it had something to do with the WiFi router. Turn off WiFi and use 3G or LTE and try syncing again. 

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‎11-02-2017 09:03

In response to HelenaFitbit

‎11-02-2017 09:03

You replied to this quite a while ago and yet lots of folks are having issues.  Any progress?  It is very annoying.

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‎11-14-2017 20:25

In response to Debbs120

‎11-14-2017 20:25

Just started happening with me too.  It is annoying, especially needing to set alarms.  What/when is the fix?

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