Fitbit Ios App is not available in Appstore Russia

[Ivanovich123]

Dear Fitbit,

Just bought Fitbit Charge 3 and was very happy until I tried to get app to setup the device.

Unfortunately there is no Fitbit app available.

What do you recommend to solve the issue?

Regards,

Ivan.

[MarcoGFitbit]

Hello @Ivanovich123 have a warm welcome to the Fitbit Community! 😉

I appreciate your participation in the Forums and for sharing your experience with us. Please note that there are several factors that influence the availability of the Fitbit app in certain countries, like Russia. However, many of our members have been able to download the Fitbit app for iOS by creating an Apple ID associated with a country where the Fitbit app is available. For instructions, check Apple's site about how to create a new Apple ID. Please keep in mind that if you don't have an eligible phone number, Apple will you'll ask you to verify your Apple ID by email.

Give these steps a try and let us know the outcome! 

[Ivanovich123]

Dear MarcoGFitbit,

Please don't take me wrong, with all respect to you and to your company, but I have no idea what do you mean by "countries like Russia".

Please describe the reasons that do not let you publish the app into the Appstore, "several factors" that you mentioned. Are you planning to get app published somewhere in the future?

I managed to download the app once by creating fake apple id and loosing part of my personal data on the iphone. I suppose that I will have to face such experience every time when I want to update your app.

Regards,

Ivan.

[MarcoGFitbit]

Hello @Ivanovich123, I hope you're doing well, thanks for taking the time to reply. 🙂

I appreciate you have come back with some questions about this situation and I sincerely apologize for the miscommunication, it was not my intention to imply a disdain with the work "like", I was just trying to exemplify. 

At this moment we do not have a hold of the exact reasons the Fitbit app is not available in certain countries and I do not want to speculate and provide you reasons that might be incorrect. I understand having to create a new Apple ID is not ideal for you, but please be sure that once you have the Fitbit app installed in your phone, the app will still update without you having to switch between accounts in your phone. 

Our team is always looking to improve the Fitbit experience and I would like to encourage you to submit your request as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future.

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

[Ivanovich123]

Dear MarcoG,

Why you ask me to write same text somewhere else?

Please submit this idea and have it implemented not in the future, but now.

Your products are very good and helpful and its really bad that you loose trust because of silly issues.

I did not reply you quite a long time. But today new update for Charge 3 arrived in the app. You know what? It's impossible to update the device unfortunately. It hangs for one hour and then just stops...

What would you recommend in such case?

Regards,

Ivan.

[MarcoGFitbit]

Hello @Ivanovich123 I hope you're doing well, thanks for taking the time to reply. 

I appreciate your feedback about this situation. Please note that the feature suggestion board was added for our users to submit their ideas and have members of the Community vote and comment on them. This, with the goal of getting our development team's attention, so you're more than welcome to post your idea if you like. 

Now, as you've mentioned your Charge 3 is having trouble updating, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the update process
3. Restart your Charge 3, then leave it plugged in and charging. 
4. If you can't update after a restart, reboot your phone or tablet and try to set up again.
5. If you can't update after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 3 in order to force the update to start:
   1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
   2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   3. Choose your tracker and follow the onscreen instructions to continue
   4. When the app asks you to replace your current tracker, please replace it and continue with the process.
   5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and if there's anything else we can do for you, please feel free to reply. 

[Tuspa]

Dear Ivan, I have the same experience, but with Android! It is already two-year-problem. Since 2014 I have bouight at least 7 device + Fitbit aria 2, I am so disappointed with this terrible support now. It looks like Russia is not interesting market for Fitbit anymore.  Dear Support, why could not you still solve this problem? What is the reason? We all are loyal customers and this issue ruins everything what was already built. Why?