Fitbit One is unable to sync with my phone.

[ariggs]

I am looking at my phone and my fit bit one at the same time and the one will still log my steps but wont sync it to my phone? im assuming there is some Bluetooth feature turned off but ive turned it off and back on again and it is still coming up not connecting? help please!

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @ariggs, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @SteveH, thanks for all your help. 

@ariggs, I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. I wanted to reach out to check if the instructions provided by @SteveH were helpful to you. If you're still having trouble syncing your Fitbit One after trying said troubleshooting steps, please feel free to reply, we'll be happy to assist you further. 

Happy stepping! 

[Carol147]

I am having the same problem with my Fitbit one. It will not sync with my iPhone the Fitbit app is only counting calories burned not steps taken.  Very frustrated since the update 

[SteveH]

Did those troubleshooting steps in my earlier post not work for you?

Note that some of your calories burned (your BMR calories) will show in the app even without a sync as they are calculated from your profile settings. So, it sounds like it is not syncing at all.

[MarcoGFitbit]

Hello @Carol147, have a warm welcome to the Fitbit Community! It's nice to see you too @SteveH, thanks for your help with this matter. 

@Carol147, as @SteveH mentioned, the calories you're seeing in the app Dashboard might be the BMR calories Fitbit detect automatically. If you're not able to see the step tile in the Dashboard, is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.