Steps not syncing to challenges.

[GranteBea]

My Showdown Challenge does not show my steps. I have shut down; synced and resynced. I am in the same time zone as my challengers. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GranteBea, have a warm welcome to the Fitbit Community! 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. Additionally, please log out from the app, restart your phone and log back in and check if the challenge updated. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.