Fitbit One unable to connect to iPhone X or MacPro

[Bingram3]

I have had  Fitbit One for years but in the middle of the day it quit syncing, now it will not connect Bluetooth to iPhone X or MacPro. I have uninstalled on both the iPhone X and MacPro and I did a reinstall but I keep getting Bluetooth failure. Both the iPhone X and the MacPro see the Fitbit One but they fail to connect. Please help

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Bingram3, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know you have already tried troubleshooting steps. Please note that your Fitbit one will sync directly through the Bluetooth settings on your phone, but through the Fitbit app. With that said, I would like to suggest you the following steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.
• Restart your Fitbit One:
  • Plug your charging cable into your computer.
  • Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  • Hold down your tracker's button for 10-12 seconds.
  • Remove your tracker from the charging cable and press its button until the screen turns on.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Bingram3]

Thank you your process worked, now my Fitbit One is functioning and is no longer a gadget that does not work.



Thanks again.



Bobby

[MarcoGFitbit]

Hello @Bingram3, I hope you're having a great day, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!