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Fitbit One won't set up

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‎05-25-2021 05:43 - last edited on ‎05-26-2021 15:26 by

‎05-25-2021 05:43 - last edited on ‎05-26-2021 15:26 by

I have used a fitbit ONE for 10 years and very familiar with setup of this device. It stopped syncing with my iPhone 11 yesterday. I deleted the device. When I reinstalled, I was prompted to hold the button for 3 sec, the timer started but the app would not advance beyond 'searching' screen. I understand that the device is ON, so there should be no reason to press the button. Setup will not advance beyond the 'searching' screen no matter what I try. I have read all related posts and tried every combination of deleting the app, restarting the phone, reinstalling the app, pressing the button from 1 sec to 1 min or not. The ONE will not sync. 

 

 

Moderator edit: subject for clarity 

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‎05-26-2021 15:25

‎05-26-2021 15:25

Welcome to the Fitbit Community, @ronfmorrison.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend connecting the tracker to the charging cable during setup and confirming the steps to restart the tracker in How do I restart my Fitbit device? For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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