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Sense won’t sync

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‎05-24-2021 05:23 - last edited on ‎05-26-2021 15:37 by

‎05-24-2021 05:23 - last edited on ‎05-26-2021 15:37 by

I have not been able to sync my FitBit sense. I’ve tried turning off / on Bluetooth, updating my device and the app, removing my device from Bluetooth, turning my device off and on, removing my device and adding back to the app and no matter what I do, the app gives me an error message. Watch and my device work fine and I think it’s an issue with the app. I’ve had FitBit for years but never had this kind of persistent failure to sync with the app. Now, I can’t get the app to add my watch back to my account and it gives me a failure to connect to FitBit. I’ve tried it on data and wifi with the same result.

 

 

Moderator edit: subject for clarity 

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‎05-26-2021 15:36

‎05-26-2021 15:36

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our complete troubleshooting tips in Why won't my Fitbit device sync?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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