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Fitbit Premium keeps getting disabled in the Fitbit app

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‎02-06-2020 06:20 - last edited on ‎02-08-2020 05:39 by Fitbit Moderator

‎02-06-2020 06:20 - last edited on ‎02-08-2020 05:39 by Fitbit Moderator

The Fitbit app on my Xs Max keeps switching to basic (non premium). I have to clear the app from recent apps by swiping out and once I relaunch it it correctly shows up as premium only to revert to basic after some time.

 

 

Moderator edit: updated subject for clarity

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‎02-08-2020 06:20 - edited ‎10-08-2023 08:59

‎02-08-2020 06:20 - edited ‎10-08-2023 08:59

Hi there @Trinanjan, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot your Fitbit app in order to fix the issue with Fitbit Premium. 

While reading your post I was wondering if you've verified that your Fitbit Premium subscription is still valid? If you purchased a 1-year Fitbit Premium subscription through fitbit.com, your subscription doesn’t automatically renew at the end of the year.

To get detailed information about Fitbit Premium, see: What should I know about Fitbit Premium?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-08-2020 06:20 - edited ‎10-08-2023 08:59

‎02-08-2020 06:20 - edited ‎10-08-2023 08:59

Hi there @Trinanjan, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot your Fitbit app in order to fix the issue with Fitbit Premium. 

While reading your post I was wondering if you've verified that your Fitbit Premium subscription is still valid? If you purchased a 1-year Fitbit Premium subscription through fitbit.com, your subscription doesn’t automatically renew at the end of the year.

To get detailed information about Fitbit Premium, see: What should I know about Fitbit Premium?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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